Wecasa Terms and Conditions

Latest update: December 11, 2025

1. Definitions

In these terms and conditions (T&Cs), the following definitions will apply:

"Account": means a User's personalised and dedicated digital space on the Platform.
"Application" means the mobile application operated by Wecasa for customers only and is available on iOS and Android.
"At-home Service": means the provision of services at home by a Partner to a Customer in the areas of cleaning, beauty, hairdressing, massage, and any other provision of services at home offered on the Platform.
"Booking" means booking an at-home service made by a customer.
"Content": means all comments, messages, information and data uploaded to the Platform.
"Customer": means a consumer using the Platform with the aim of being put in contact with a Partner to receive an At-home Service.
"Partner": means a service provider operating as a company or as self-employed, duly registered on the Platform, and possessing the necessary skills to provide At-home Services.
"Platform": means the contact platform operated by Wecasa accessible via the Website, the Application, and the Wecasa Pro Application, enabling the provision of Wecasa Services.
"Recurring Service": refers to a Service subscribed to by a Client with a regular time frame (once a week, once every two weeks, once a month, several times a week) performed by a fixed Partner.
"T&Cs": means these terms and conditions.
"User": means a Customer or a Partner who uses the Platform.
"Website": means the website located at https://www.wecasa.co.uk/ as well as all sub-domains.
"Wecasa Pro Application": means the mobile application operated by Wecasa for Partners only, and which is available on iOS and Android.
"Wecasa Services": means all services Wecasa provides to Users (such as putting Partners and Customers in contact, invoice and payment tools, insurance for At-home Services, etc.).
"Wecasa": means WECASA SAS, registered with the Paris Trade and Companies Register (RCS) under number 822 686 788, and located at 8 Rue Livingstone, 75018 Paris.

Unless otherwise required in the context, the terms and definitions expressed in the singular also include the plural, and vice versa.

2. Purpose and Scope of the T&Cs

These Terms and Conditions ("T&Cs") govern the use of our platform by independent service providers ("Partners") connecting with clients for various At-home Services. By registering and using Wecasa’s platform, you agree to these T&Cs.

Wecasa operates the Platform, which enables Partners to be put in contact with Customers, wishing to receive At-home Services.

Wecasa’s responsibility is limited to its role as operator of the Platform. To the extent permitted by law, Wecasa is not responsible for the provision of At-home Services by any Partner.

Accordingly, these T&Cs do not govern the relationship between a Customer and a Partner for the provision of At-home Services. A separate contract is entered between a Customer and a Partner for the provision of the At-home Services.

The purpose of these T&Cs is to define the terms of access and use of the Platform, as well as to set out the rights and obligations of Wecasa, Partners, and Customers in relation to the use of the Platform (the "T&C Agreement").

3. Sign-up and Acceptance of the T&Cs

3.1 FOR CUSTOMERS

The Customer can create their Account and sign up to the Platform via (i) the Website, when making a Booking, or by clicking on "Create my account" in the "Sign In" tab, or via the (ii) Application, when making a Booking.

The Customer must provide the information required for creating their Account when they first sign in. This includes their name, surname, email address, and home address. The Customer guarantees Wecasa that they have the power and capacity to create the Account and use Wecasa Services.

When creating an Account, the Customer acknowledges having read and accepted the T&Cs. By completing the registration process and creating an Account, the Customer consents to be bound by the T&Cs. If the Customer does not accept the T&Cs, they may not create an Account and Wecasa will not provide any Wecasa Services.

From the moment the Customer accepts the T&Cs and/or as a result of making a Booking, the Customer receives an email confirming that the Account has been created.

3.2 FOR PARTNERS

The Partner can sign up for the Platform and create their Account via (i) the Website, in the dedicated space for Partners, or (ii) Wecasa Pro Application.

When signing in for the first time, the Partner must provide the following information to create their Account: name, surname, company registration number (if applicable), email address, date of birth, phone number, address, and field of work from the choices on offer. In creating the Account, the Partner confirms that they have the power and capacity to create the Account and use Wecasa Services.

When creating an Account, the Partner acknowledges having read and accepted the T&Cs. By completing the registration process and creating an Account, the Partner consents to be bound by the T&Cs. If the Partner does not accept the T&Cs, they may not create an Account and Wecasa will not provide any Wecasa Services

When the Partner accepts the T&Cs, they receive an email confirming the Account has been created. This email contains a PDF copy of the terms and conditions that the Partner has accepted.

4. Registration Conditions Specific to Partners

To finalise the creation of their Account and to be able to provide At-home Services, the Partner must provide Wecasa with the following (in addition to the information supplied when signing in for the first time and as explained in clause 3.2):

An identity document authorising them to work in the UK (including work permit) and
Copies of any licenses, consents, qualifications, training, and insurance required for them to perform the At-home services.

The Partner understands and accepts that Wecasa may require the Partner to participate in a phone interview and a skills validation process, specifically by taking a test. Wecasa can refuse to register a Partner without having to justify it to them.

The Partner understands and accepts to provide Wecasa with a photography in order to be communicated to Clients.

When required by Wecasa (such as for Partners that provides clients with massages) the Partner understands and accepts to provide Wecasa with an up to date Disclosure and Barring Service (DBS) check.

5. Development of Wecasa Services and Modification of T&Cs

To improve Wecasa's quality and operation, Wecasa continues developing the features and functions of the Platform and Wecasa Services.

Wecasa can at any time, without notice, unilaterally modify the T&Cs and/or Wecasa Services concerning technical aspects (including but not limited to new User functions or improvements to address a security threat) of the Platform and Wecasa Services, provided that it does not result in a price increase or change in quality and that the aspects which the User agrees to are stated in the T&Cs.

For any other modifications of the T&Cs and Wecasa Services, Wecasa will inform the User by email and/or a notification within the Platform at least 20 days before they come into force.

Without any objection from the User during this period, Wecasa will consider that the User has read and accepted the modifications. In the case of an objection or refusal by the User, the T&C Agreement will be terminated on the date the modified T&Cs and/or Wecasa Services come into force, and the User will no longer be able to use the Platform and Wecasa Services. This termination is subject to the full completion of any obligations in force (for example, both Customers and Partners must honour any existing Bookings made or due to be carried out before the date when the modification of the T&Cs or Wecasa Services takes place).

6. Account Access, Use and Security

Access to the Platform and Wecasa Services is for Users only. Every User understands and accepts that they are responsible for accessing and using their Account. Each User agrees to maintain accurate, complete, and up-to-date information in their Account.

A User must be at least 18 years old to create an Account and access the Platform and Wecasa Services.

Except in the event of technical failure by Wecasa or in the case of events outside a User’s reasonable control, every User is responsible for protecting their sign-in information and must take all reasonable measures to ensure the safeguarding and confidentiality of their sign-in data (including user ID and passwords).

If they have reason to believe that their sign-in data (in particular, their user ID or password) has been lost, stolen, misused, or compromised in any way, or in the event of unauthorised use of their Account, the User must immediately inform Wecasa.

In such a situation, the User authorises Wecasa to undertake any appropriate measures to prevent any further unauthorised access to the Account.

7. Provision of At-home Services

7.1 BOOKING

The Customer can make Bookings on the Website or Application. They must select one or several At-home Services from the categories of At-home Services offered and fill out their desired date and time.

The At-home Services can only be provided during the hours indicated on the Website and Application. The At-home Services provided at certain times may be subject to an additional cost, as indicated on the Website and Application at the time of making the Booking.

Before validating the Booking, the Customer has access to a summary of it and can indicate any special requests or provide directions to the Partner who will be selected. The Customer understands and accepts that any such requests or directions are given as a guide and may not be agreed to by the Partner.

The Customer and the Partner can mutually agree to modify a Booking before the scheduled date of the At-home Service.

7.2 CONNECTING CUSTOMERS AND PARTNERS

After validation, the Booking is sent (using Wecasa's algorithm) to available Partners who best meet the Customer's request. A Booking is considered validated once a Partner accepts it.

Wecasa selects a Partner for the Customer using a ranking score that varies according to the following criteria:

the location of Partners and Customers;
the Partners' ability to create Customer loyalty ;
the number of Bookings cancelled by the Partner on short notice (less than 24 hours before the appointment).

As soon as a Booking is made, Wecasa will contact several Partners. The Partners contacted first have high scores based on the criteria listed above. The more urgent the Booking, the quicker Partners will be contacted to fulfil the Booking.

In the absence of a reply from a Partner in the time based on the urgency of a Booking, the Booking is then offered to other Partners until it is accepted by one of them.

When the Partner receives an At-home Service offer, they can accept or refuse it by using the corresponding feature on the Platform. Partners are free not to answer offers or refuse as many offers as they want with no penalty.

The Booking is assigned to the first Partner who accepts it.

7.3 WITHDRAWAL AND CANCELLATION OF A BOOKING

When a Booking is validated more than 14 days in advance per the clause above, the Customer benefits from the right to withdraw as provided by law. To do this, the Customer can cancel the Booking on the Platform by using the corresponding feature on the Website or Application, and the Booking will be cancelled at no cost.

When a Booking is validated less than 14 days in advance per the clause above, the Customer requires that the provision of services begins and is completed before the end of the withdrawal period. In this respect, the Customer expressly opts out of their right to withdraw.

In any event, and for all Bookings, the following cancellation rules apply:

Cancellation more than 24 hours before the scheduled appointment: no cancellation fees;
Cancellation between 8 and 24 hours before the scheduled appointment: a flat-rate cancellation fee of five pounds (£5), paid to Wecasa;
Cancellation between 4 and 8 hours before the scheduled appointment: a flat-rate cancellation fee of ten pounds (£10), paid to the Partner;
Cancellation between 2 and 4 hours before the scheduled appointment: a cancellation fee of 50% of the booking amount, up to a maximum of twenty pounds (£20), paid to the Partner;
Cancellation between 2 hours and the time of the scheduled appointment: a cancellation fee of 80% of the booking amount, up to a maximum of thirty pounds (£30), paid to the Partner; and
Cancellation after the scheduled appointment, or when the Customer has not arrived 30 minutes after the appointment: 100% of the booking amount, up to a maximum of forty pounds (£40), paid to the Partner.

7.4 THE PROCESS FOR AT-HOME SERVICES

Wecasa has no involvement in providing the At-home Service itself, which is delivered by the Partner.

Wecasa has no control or direction about how to perform the service. The Partner is solely responsible for how to perform the service, the products to use, or any other aspect of the service. This includes appearance, conduct towards the customer, and performance of the work.

At the end of an At-home Service, the Customer rates the Partner using a scoring system. The ratings are considered final and are only deleted in exceptional cases, following an explicit request from the author. Overall Partner ratings are shown on the Platform on the Partner profile page.

These ratings are not used in the algorithm or in the scoring and have no impact on the Partner's ability to receive offers.

The Partner also rates the Customer. The ratings provided by the Partners are not displayed on the Platform.

8. Financial Terms

8.1 PRICES FOR AT-HOME SERVICES

The price of each specific At-home Service is indicated on the Platform.

The Customer must pay for the At-home Services by card or any other payment method offered on the platform. To secure the payment, Wecasa may ask for a pre-authorisation on the card 24 hours before the appointment. In case of failure of the pre-authorisation, the booking will be cancelled free of charge.

The Partner's payment corresponds to the amount which is offered to them by Wecasa on the Pro App before they accept an At-home Service.

Wecasa’s payment for the provision of Wecasa Services corresponds to the difference between the price accepted by the Partner and the price paid by the Customer.

Wecasa may change the price of At-home Services set on the Platform occasionally without prior notice.

The Customer understands and accepts that in the case of certain At-home Services, a minimum booking value applies. Where this is the case, it is indicated on the Platform.

Wecasa may operate some price updates on existing bookings. In case of a price update, customers and/or pros will be notified 20 days before the update by email. They will be free to refuse the update. In this case, the bookings will be cancelled free of charge.

8.2 PAYMENT OF AT-HOME SERVICES

For managing cash flows, Wecasa uses Stripe, a third-party payment services provider that sells a solution enabling the management of payment flows between Wecasa, the Partners, and the Customers. The payment services provided by Stripe are subject to the terms and conditions of the product "Stripe Connect" and are available at the following address: https://stripe.com/en-gb/connect-account/legal. By using the Platform, you acknowledge that these Stripe terms apply to how payments are made and will apply, to the extent applicable, to Partners and Customers.

The price of At-home Services is subject to a bank pre-authorisation from the Customer’s account 24 hours before the start of the At-home Service and is debited from the Customer within 24 hours after the provision of the At-home Service.

Wecasa gives instructions to Stripe for the corresponding amounts due to the Partner to be transferred to the Partner on a weekly basis by default. The instructions are given on the day notified to the Partner by Wecasa. Alternatively, a Partner may request to receive money due monthly. Following Wecasa’s instruction, an additional period of eight (8) days to three (3) weeks is then required to transfer the funds.

Payments will be transferred to the Partner when they have been collected by Wecasa. Wecasa will do its best to secure Customers' payments. However, if Customers fail to pay, Partner payments will be delayed.

Partners earn based on completed tasks and are compensated directly by clients through the Wecasa platform. In cases of client disputes or refunds,

Partners are responsible for resolving the issue with their customers. Wecasa may act as a facilitator if asked to do so by the customer.

8.3 INVOICING

Once the service is delivered, the Partner will be in charge of triggering the invoicing process, which includes invoice generation and Customer's debit. This task will be performed using the appropriate feature within the Wecasa Pro App to confirm that the service has been delivered.

Apart from cancellation fees, no invoice or debit will occur unless triggered by the Partner.

The invoices the Customer receives for At-home Services, as well as the invoices related to Wecasa Services, are available in the Customer's Account in the days following the provision of the At-home Service. The Customer can also download the invoices,

The invoices generated for the Partner Account per the invoicing agreement stated below, and the invoices for the payment of Wecasa Services are sent to the Partner by email in the 4 days following the provision of the At-home Service.

8.4 INVOICING AGREEMENT

The Partner expressly gives Wecasa (which accepts it) the right to establish invoices in their name and for their account in relation to At-home Services.

The full price paid by the Customer will be invoiced from the Partner to the Customer.

The Partner accepts being invoiced by Wecasa for the Wecasa Service fee. The Service fee represents the difference between the price paid by the customer and the price offered to the Partner.

It is hereby stated that the Partner remains fully responsible for their legal and tax obligations with regard to invoicing for the original invoices issued in their name and for their account by Wecasa, particularly with regard to their VAT obligations.

The Partner will, therefore, be responsible for informing Wecasa about its VAT application or exemption.

The Wecasa service fee will be subject to reverse charge VAT.

The invoicing agreement is effective during the entire period in which the T&Cs are in force between the Partner and Wecasa. Wecasa and the Partner are both required to keep a copy of the invoices.

For the purposes of the agreement, the Partner must provide Wecasa with the following information, depending on their situation:

Name and surname / or company name.
Postal address / or registered address (in the case of a company).
Company registration number (if applicable).
Email address.
A copy of a valid identity document (front and back).
A photo portrait.
Bank account details.
A VAT identification number or the commitment to request a VAT identification number.

The Partner undertakes (i) to transfer the value-added tax for which they may be liable to the Treasury (if applicable), (ii) to ask for and retain a copy of the invoices issued by Wecasa for their account, and (iii) to inform Wecasa of any changes to the information mentioned above.

9. Wecasa's Commitments

Wecasa will use reasonable care and skill to make the Platform and Wecasa Services available to Users, to ensure the accessibility and smooth operation of the Platform, and to provide digital content of satisfactory quality.

In this respect, Wecasa undertakes to make the Platform and Wecasa Services available 24 hours a day, 7 days a week, except in the case of events outside of our reasonable control or unforeseeable and insurmountable behaviour of a third party, and subject to possible failures, maintenance work, and updates necessary to ensure the smooth operation of the Platform and the provision of Wecasa Services.

Wecasa offers Users a support service to reply to any questions and assist in case of problems. For questions or information requests regarding the Platform or the Wecasa Services, the User can contact Wecasa by emailing the following address: hello@wecasa.co.uk. Wecasa will take reasonable steps or adjustments to ensure accessibility for disabled Users.

In the event of a malfunction or an irregularity affecting the smooth operation of the Platform or Wecasa Services, Wecasa will use reasonable care and skill to rectify the situation.

10. Wecasa's Responsibility

10.1 Wecasa’s Liability to Customers

Wecasa is an operator of an online platform and is not responsible to Customers for a Partner’s provision of At-home Services. This is detailed further below.

To the extent permitted by law, Wecasa is not liable to Customers for the following:

Any theft or loss of property in connection with the Wecasa Services.
Any loss, damage, expenses, or liability suffered by any third party in connection with the Customer’s use of the Platform.
Any loss due to temporary access difficulties or other inability by the Customer to use the Platform, the Account, or Wecasa Services.
Any loss which is the result of an error by the Customer, circumstances outside of Wecasa’s control (even if we have taken reasonable care, such as disruptions in third-party telecommunication networks), or due to the inherent limitations of the operation of an online service; or
any other loss, damage, costs, or liability of the Customer in connection with the Wecasa Services, except if this is caused by a failure of Wecasa to deliver the Wecasa Services with the reasonable skill and care expected of a provider of similar digital intermediary services.

The Customer should know that Wecasa only supplies the Wecasa Services for domestic and private use. If a Customer uses the products for any commercial, business, or resale purpose, Wecasa will have no liability to a Customer for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If Wecasa could be held liable to Customers, damages are limited by law to those losses which are either (i) obvious to both parties that such loss could happen or (ii) at the time of entering into the contract, both Wecasa and the Customer knew that a specific loss might happen (for example, if the Customer had highlighted and discussed a particular concern with Wecasa during the booking process).

Nothing in these T&Cs limits or excludes Wecasa’s liability to a Customer for personal injury or death caused by Wecasa’s negligence.

10.2 Wecasa’s Liability to Partners

To the extent permitted by law, Wecasa is not liable to Partners for the following:

Any theft or loss of property in connection with the Wecasa Services.
Any loss, damage, expenses, or liability suffered by any third party concerning the Partner’s use of the Platform.
Any loss due to temporary access difficulties or other inability by the Partner to use the Platform, the Account, or Wecasa Services.
Any loss which is the result of an error by the Partner, circumstances outside of Wecasa’s control (even if we have taken reasonable care, such as disruptions in third-party telecommunication networks), or due to the inherent limitations of the operation of an online service.
Any loss of profit, loss or inaccuracy of data (not including personal data), loss of business, business interruption, or loss of business opportunity of the Partner; or
any other loss, damage, costs, or liability incurred by the Partner in connection with the Wecasa Services, save to the extent that this is due to a failure of Wecasa to perform its obligations in delivering the Wecasa Services with reasonable skill and care to the standard of a professional provider of similar digital intermediary services.

If Wecasa is held and proven liable to Partners, its liability is limited to an amount equal to the total cost of the At-home Service in aggregate.

Nothing in these T&Cs limits or excludes Wecasa’s liability to a Partner for personal injury or death caused directly by Wecasa’s negligence.

11. User Commitments

11.1 JOINT USER COMMITMENTS

The User expressly undertakes:

To adhere to the laws and regulations in force, to not undermine public order, moral standards, or third-party rights, and to not breach any legislative or regulatory provision.
To not authorise any third party to use their Account.
To not publish Content that is abusive, defamatory, disparaging, slanderous, clearly illicit, false, harmful to public order or third-party rights, or likely to infringe the rights, reputation, and image of Wecasa or another User.
To not use the Platform or Wecasa Services fraudulently (e.g. a false account or a false identity) and/or harm the interests of Wecasa or another User.
To not hand over or transfer their Account to a third party.
To provide Wecasa with all the necessary information for the provision of Wecasa Services and to guarantee its accuracy.
To make fair use of the Platform and Wecasa Services; in other words, to take part in the registration process, Bookings, and scoring system.
To inform Wecasa in case of any issues or problems with another User or when using the Platform, the Account, and Wecasa Services; and
to keep any exchanges, conversations, information, and, more generally, any elements concerning the At-home Services, Bookings, and exchanges between Users or with Wecasa strictly confidential and to not share them with any third party (the User agrees and acknowledges that Wecasa may access chat and other communications conducted on the Platform).

The User understands and accepts that the following are strictly forbidden: (i) any behaviour likely to disrupt, suspend, slow down, or prevent the continuity of the Platform or Wecasa Services, (ii) any intrusion or attempt to intrude into the Wecasa systems, (iii) any misuse of the system resources of the Account and the Platform, (iv) any actions likely to place a disproportionate load on the Wecasa digital infrastructure, (v) any breach of security and verification measures, (vi) any action likely to damage the financial, commercial, or legal rights and interests of Wecasa and other Users, (vii) any failure to comply with the T&Cs, (viii) any copy of and/or misuse of the Wecasa digital infrastructure, and (ix) in general, any practice that uses the Platform and Wecasa Services for purposes other than those for which they were designed.

11.2 CUSTOMER COMMITMENTS

The Customer expressly undertakes:

To have a proper, polite, and appropriate attitude towards the Partners (for example, wearing underwear during an At-Home Service massage, which is a massage for well-being).
Not to cancel Bookings recurrently or repetitively.
To provide Partners with the best possible working environment to provide the At-home Service under the best conditions (for example, providing a room with enough space).
To inform the Partner of any conditions specific to the At-home Services, and in particular, to inform the Partner of the presence of any animals in the Customer's home (this may prevent certain Partners with allergies from providing At-home Services); and
not to contact the Partners after the provision of an At-home Service to receive At-home Services outside of the Platform.

11.2.1 Safe Working Conditions

Customers must ensure that the working environment is safe and suitable for the provision of At-home Services. This includes securing fragile items, providing appropriate instructions for any delicate equipment or surfaces, and ensuring adequate space and lighting for the Partner to perform the service.

11.3 PARTNER COMMITMENTS

The Partner expressly undertakes:

To honour the Bookings they have accepted for the provision of At-home Services.
To possess the skills required for providing At-home Services throughout the duration of the T&Cs and for as long as they provide At-home Services via the Platform; and
To behave fairly towards Wecasa, specifically by asking Customers to participate in the fair use of the Platform when the Customers wish to book a new At-home Service.

12. User Responsibilities

The User is responsible for their use of the Platform and Wecasa Services; therefore, they are liable for any damage they may cause as a result of their behaviour or inaccurate, incomplete, and/or misleading information which they provide when signing up to the Platform, or by not updating this information, all of which they alone bear the consequences.

More specifically, Users are responsible for:

The information they choose to upload into their Account and that they share by using the Platform and Wecasa Services, and
The negotiation, outcome, and execution of contracts which take place between Users for the provision of At-home Services, as Wecasa is solely a digital contact platform.

13. Duration, Suspension, and Termination

13.1 DURATION OF T&Cs

The T&C Agreement comes into force once the User has accepted these T&Cs and remains in force until it is modified (see clause 5 above) or terminated (see clause 13.3 below).

13.2 ACCOUNT LIMITATIONS FOR PARTNERS

13.2.1 Manual Limitations

The Account and Wecasa Services given to the Partner can be limited for a period not to exceed one (1) month in the following cases:

The Partner has sent unkind or aggressive messages to the Wecasa teams.
The Partner has behaved in an unkind or aggressive manner towards Customers.
The Partner has repeatedly received negative reviews from Customers.
The Partner has not informed a Customer before being unable to honour a scheduled appointment.
The Partner has repeatedly cancelled appointments at the Customers' homes, which the Partner had previously accepted with less than 24 hours notice.

No later than the time when the limitation comes into effect, Wecasa will send the Partner an email specifying (i) the implementation of the limitation measure, (ii) the duration, (iii) the reasons for doing so, and (iv) the method in which the Partner can provide explanations about the situation.

During this period, the Partner will retain access to the Platform and their Account. The Partner’s profile will still be available on the Platform for direct Bookings from existing Customers and will be offered to new customers, but their ranking will be lowered (further to the scoring described in clause 7.2 above). The Partner will, therefore, be less likely to be contacted for Bookings made by new Customers during the limitation period.

Every existing booking, including the Partner's existing recurring booking with a customer, will remain active.

At the end of the specified period, depending on the Partner's ability to correct the faulty behaviour, the limitation measure will either be lifted or the T&C Agreement will be terminated, in accordance with the stipulations in clause 13.3.

13.2.2 Automatic Limitations

The Account and Wecasa Services given to the Partner will be limited automatically (as described above in clause 13.2.1) in the following cases:

The Partner cancelled 3 different Services less than 24 hours before their start during the calendar month.

The automatic limitations last for 48 hours. If multiple appointments are cancelled by adding an absence in the settings of the Wecasa Pro Application, all appointments cancelled in this manner will be counted as a single cancellation.

No later than the time when the limitation comes into effect, Wecasa will send the Partner an email specifying (i) the implementation of the limitation measure and (ii) the reasons for doing so.

During this period, the Partner will continue to receive Customer Bookings for Customers they have already provided At-home Services for. The Partner's professional profile will still be online and active, and access to the Platform and their Account will be maintained. Conversely, the Partner will no longer be contacted for Bookings made by new Customers.

Every existing booking, including the Partner's existing recurring booking with a customer, will remain active.

13.3 TERMINATION OF THE T&C AGREEMENT

13.3.1 Between the Customer and Wecasa

Wecasa and Customers can terminate the T&C Agreement at any time without providing a reason and without notice by Wecasa ceasing to provide and/or the Customer ceasing to use the Wecasa Services.

13.3.2 Between the Partner and Wecasa

A. Termination with notice

a) By the Partner

The Partner can terminate the T&C Agreement at any time without providing a reason, with at least thirty (30) days prior written notice by sending Wecasa an email informing them of their decision to terminate the T&C Agreement.

During the notice period, the Partner continues to benefit from Wecasa Services, and each party will continue to comply with their obligations, including the Partner honouring any existing Bookings.

At the end of the notice period, the Partner will no longer have access to their Account, the Platform, and the Wecasa Services. Any outstanding payments due to the Partner will be repaid, less any amounts owed by the Partner to Wecasa.

b) By Wecasa

Wecasa can terminate the T&C Agreement by giving a notice period if:

The Partner has not complied with their contractual obligations per the T&Cs (for example, they do not possess the skills required for the provision of At-home Services).
The Customers are unsatisfied with the Partner (for example, bad reviews/feedback from Customers or cancelled appointments).
The Partner has sent unkind or aggressive messages to the Wecasa teams.
The Partner has behaved in an unkind or aggressive manner towards Customers.
The Partner has not informed a Customer before being unable to honour a scheduled appointment.
The Partner has repeatedly cancelled appointments at the Customers' homes less than 24 hours before the appointment, which the Partner had previously accepted.
The Partner can no longer fulfil their commitments per the T&Cs (for example, in the event of court-ordered insolvency proceedings).
if the Partner fails to provide the required documents or refuses to update them;
The Partner has not provided any Service through Wecasa in the last six (6) months and has no upcoming scheduled Service.

The notice period will be defined according to the length of time the Partner has been registered on the Platform based on the following criteria:

< 3 months: no notice
Between 3 months and 6 months: 7 days
Between 6 months and 1 year: 15 days
Between 1 and 2 years: 1 month
Between 2 and 3 years: 2 months
Beyond: 1 additional month per year

No later than the notice period

before the termination comes into effect, Wecasa undertakes to send the Partner an email detailing (i) the implementation of the termination clause, (ii) the date from which it will be effective, (iii) the reasons for doing so, and (iv) the method in which the Partner can provide explanations about the situation.

Wecasa is committed to allowing a phone or electronic conversation with a company representative for partners who request it.

During this period, the Partner continues to benefit from Wecasa Services, and each party complies with their obligations.

No compensation will be given for the termination of this T&C Agreement.

At the end of the notice period, the Partner will no longer have access to their Account, the Platform, and the Wecasa Services.

If the Partner regularly provides Services to a Client as part of an existing Recurring Service, they retain the option to keep their scheduled appointments even after the termination of the contract, including in the case of a temporary suspension of the Recurring Service by the Client. The termination will become final when there are no longer any regularly scheduled Care Services between the Client and the Partner as part of the active Recurring Services at the time of the effective termination. During this period, the Partner can access their Account, the Platform, and the Services only in the context of their relationship with their regular Clients. Therefore, the Partner is no longer solicited for any new Services.

B. Termination without notice

The T&C Agreement can be terminated without notice by the Partner or by Wecasa in the following cases:

By the Partner:

If a legal or regulatory obligation makes it impossible for the Partner to respect the thirty (30) day notice period.
If the Partner can provide proof that Wecasa violated their contractual obligations (several times or in a serious way) concerning the T&Cs (for example, a lack of access to the Platform or a failure to connect Users).

By Wecasa:

If a legal obligation or regulation makes it impossible for Wecasa to respect the thirty (30) day notice period.
If Wecasa can provide proof that the Partner violated their contractual obligations (several times or in a serious way) concerning the T&Cs (for example, Partners not honouring Bookings accepted for the provision of At-home Services).
If Wecasa can provide proof that the Partner has repeatedly or seriously violated its contractual obligations under the T&Cs (for example, by providing false information, false documents, or using the platform fraudulently)

The party wishing to terminate the T&C agreement must send the other party an email to the following addresses (as applicable):

For termination by the Partner, an email to hello@wecasa.co.uk
For termination by Wecasa: an email to the email address provided by the Partner when it created the Account.

This email must specify (i) the implementation of this termination clause, (ii) the date from which it will be effective and (iii) the reasons for terminating the agreement.

No compensation will be given for the termination of this T&C Agreement.

Following the termination of this T&C Agreement, the Partner will no longer have access to their Account, the Platform, or the Wecasa Services. Any outstanding payments due to the Partner will be repaid, less any amounts owed by the Partner to Wecasa.

14. Partners - Compliance with Tax and Modern Slavery Obligations

The Partner is aware that their activity on the Platform results in legal, tax, and modern slavery obligations, which they must fulfil under the applicable legislation.

The Partner is solely responsible for all tax declarations and formalities required for their activity and must fulfil all the obligations incumbent upon them, if applicable, by English law.

The Partner shall not engage in any practice that would violate any applicable law regarding slavery or human trafficking. The Partner shall also notify Wecasa by email immediately upon becoming aware of any actual or potential slavery or human trafficking in connection with the services under the Platform.

15. Autonomy and Independence

Wecasa and the Partner exercise their activity with complete autonomy and independence. Both parties assume the risks of their activity.

Partners on the Wecasa platform act as independent contractors. Wecasa serves solely as a platform to connect clients and service providers. As an independent business partner, the Partner is free to choose their workdays, their working hours, and their periods of absence and to update these at any time with no Wecasa involvement.

They are free to use the materials of their choice for the provision of At-home Services.

The Partner is not subject to any minimum turnover requirements or activity levels apart from delivering at least 1 service every 6 months.

The Partner will be granted the opportunity to build a client base using Wecasa, given that (i) every recurring service like cleaning will take place with the same Partner as long as the customer keeps the service active, (ii) the Customer will have the option to select the Partner when creating a new booking on Wecasa.

15.1 Right of substitution

The Partner shall have full discretion to appoint a suitably qualified substitute to perform any accepted Booking on their behalf, subject to the following:

a. Compliance: Partner should ensure any substitute comply with checks and requirements applicable to Partners, including (without limitation) identity verification, background checks, insurance, and professional qualifications relevant to the At-home Service.

b. Notification: the Partner shall notify Wecasa in advance of any substitution through the Wecasa Pro Application (or by any other means reasonably required by Wecasa) so that Wecasa can inform Customers that have requested the appointment of a specific identified Partner.

c. Responsibility: the Partner remains fully responsible for the performance of the Booking, including all acts, omissions or negligence of the substitute, and shall bear all costs associated with the substitution.

d. Payment: the Partner remains solely responsible for paying the substitute. Wecasa shall have no contractual relationship or financial obligation towards any substitute.

e. Customer protection: Wecasa reserves the right to refuse a proposed Substitute if, in its reasonable opinion, his intervention creates a risk for the Customer, notably in terms of quality, security or compliance. Such refusal shall not be deemed an interference with the Partner’s right of substitution, but a necessary safeguard to protect Customers and ensure compliance with Wecasa’s obligations.

For the avoidance of doubt, the appointment of a substitute does not affect the contractual relationship between Wecasa and the Partner, and the Partner shall remain the sole contracting party to these Terms and Conditions.

15.2 Freedom to Multi-App

The Partner is not subject to an exclusivity agreement with Wecasa. The Partner is free to accept one or more similar contract(s) or equivalents to the T&Cs with any natural or legal person, whether or not they are a competitor of Wecasa, and to provide their services to their own clientele and offer their services on other websites.

Partners are free to work on other platforms or engage in employment outside Wecasa. Wecasa does not track or restrict work outside its platform

16. Third Party Bookings

When making a Booking on behalf of a third party, the Customer undertakes to make the third party (hereinafter, the "Beneficiary") aware of and agree to the T&Cs for the At-home Services.

The Customer shall ensure that the Beneficiary complies with the T&Cs. In the event of damage caused by the Beneficiary as a result of non-compliance with the T&Cs, the Customer agrees to protect Wecasa against any action, demand, or claim of any kind made against Wecasa by a Partner, service provider, or any other third party.

17. Compensation

Certain damages related to the breakage or damage of an item that may result from the Services may be compensated by Wecasa.

To submit a compensation request, the Client must provide the following elements to Wecasa:

Detailed statement;
Photos of the damage;
Original invoice or quote for an equivalent item;
Certificate of irreparability by a professional (in the case of damage occurring to equipment inherent to the housing, e.g. damage to a shutter or window).

The compensation request and the transmission of documents must be done exclusively by filling out the following form:

https://survey.zohopublic.com/zs/kjD4eO

The report must be made within 72 hours from the end of the Service (Care) during which the incident occurred. After this period, no coverage can be granted.

Wecasa applies a deductible of 200 pounds per incident and a depreciation clause on the items.

Depreciation Clause

Depreciation represents an item's value loss due to its age and wear. Thus, movable goods (including appliances) will be subject to a depreciation of 10% per year, with a maximum of 50%.

Deductibles

Incident with a value of less than 200 pounds

Incidents with an estimated value of less than 200 pounds are not covered.

For more information on the guarantees and applicable exclusions, Users can consult the following page:

https://help.wecasa.fr/en/articles/8862307-wecasa-insurance-how-to-claim

Incident with a value greater than 200 pounds

Incidents with an estimated value greater than 200 pounds may be compensated by Wecasa (Care).

The compensation will take the form of a payment of vouchers up to a limit of 150 pounds. Beyond 150 pounds, the compensation will be made by bank transfer.

The compensation calculation takes into account the amount of the deductible and the depreciation of the item.

The compensation for the incident by Wecasa is limited to 1000 pounds.

Incident with a value greater than 1000 pounds

The insurance company Hiscox covers incidents with an estimated value greater than 1000 pounds.

Wecasa will handle the transmission of documents to Hiscox, which is solely responsible for the decision regarding the request and its compensation. In case of acceptance, Hiscox will directly pay the amount of the compensation to the Client. Wecasa will compensate for incidents amounting to less than 1000 pounds, according to the conditions indicated above.

For example, for damage estimated at 1500 pounds after applying depreciation:

the deductible of £200 is applicable;
the compensated amount is therefore £1500 - £200 = £1300.
Wecasa will propose the following solution:

£150 in vouchers

£850 paid by Wecasa;

£300 paid by Hiscox (if the file is accepted).

For more information on applicable guarantees and exclusions, Users can consult the following page:

https://help.wecasa.fr/en/articles/8862307-wecasa-insurance-how-to-claim

Exclusions

Wecasa does not compensate for:

theft;
artworks;
scratched or stained surfaces that do not prevent the use of the item;
services performed outside the Platform.

18. Intellectual Property

The Platform, the Website, the Application, the Wecasa Pro Application, and all constituent elements of them (together, the "Intellectual Property Elements"), in particular, but not limited to, software, structures, infrastructures, databases, and content of any nature (text, images, visuals, logos, brands, etc.) operated by Wecasa are protected by intellectual property rights.

All Users recognize and agree that all Intellectual Property Elements, including all associated intellectual property rights, are the exclusive property of Wecasa.

Any reproduction or representation, in whole or in part, of the Intellectual Property Elements without authorization from Wecasa is forbidden unless otherwise permitted by law.

Likewise, unless Wecasa has given prior written authorization, the User is forbidden to use, reproduce, adapt, modify, create derived works from, distribute, sub-license, sell, transfer, publicly present, transmit, broadcast, or operate in any way the Intellectual Property Elements unless otherwise permitted by law.

18.1 User-Generated Content

By submitting reviews, comments, or other content to the Platform, Users grant Wecasa a perpetual, royalty-free, and non-exclusive license to use, modify, and display such content. User-generated content must comply with applicable laws and must not be defamatory, obscene, or violate the rights of third parties.

18.2 Personal Data

Wecasa places great importance on Users’ personal data and complies with all applicable data protection legislation, including:

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the General Data Protection Regulation – GDPR);
the UK General Data Protection Regulation (UK GDPR); and

For more information regarding the processing and safeguarding of their personal data, Users can refer to Wecasa’s privacy policy on the Website, available at the following address: https://www.wecasa.co.uk/page/privacy-policy.

19. Settlement of Disputes and Complaints Process

19.1 Disputes

In the case of a dispute between a User and Wecasa, the User and Wecasa undertake to seek an amicable solution. As Wecasa's status is limited to its role as a digital platform intermediary, it cannot be held liable for any issues arising from the poor quality of an At-home Service.

19.2 Mediation Process

Wecasa offers mediation services to assist in resolving disputes between Customers and Partners. Customers must notify Wecasa promptly of any disputes and provide the necessary information for mediation. Wecasa will act as a neutral intermediary to facilitate an amicable resolution. However, Wecasa does not guarantee the success of mediation and is not liable for outcomes resulting from the dispute resolution process.

19.3 Complaints

For any complaints, the User should contact Wecasa by email at the following address: hello@wecasa.co.uk.

Wecasa deals with complaints as follows:

Wecasa will contact the User using the contact details provided at registration to understand the complaint.
When a Customer has a complaint about a Partner, Wecasa will then contact the relevant Partner to discuss the complaint.
Wecasa will then work with the Customer and the Partner to propose a acceptable resolution to both parties.

Where the relevant Users cannot come to a joint resolution, they will be referred to the mediator detailed above under clause 20.1.

20. Other

Wecasa intends to rely upon the written terms set out in these T&Cs (as may be amended in accordance with clause 5 above) as the entire understanding between Wecasa and each User relating to the T&C Agreement. If you and we agree to any other changes, please make sure that you request that these are confirmed in writing. That way, we can avoid any problems surrounding what we or you are expected to do.

If a stipulation of the T&Cs proves to be, in whole or in part, null or invalid, the validity of the other T&C clauses will be unaffected and will continue to remain in force.

If you breach any term of these T&Cs and Wecasa does not take any action against you, we may still take action against you later or if you breach the same term on another occasion or if you breach a different term.

Only you or Wecasa have the right to enforce any provision under these T&Cs.

21. Applicable Law - Competent Authority

The T&Cs are governed by and interpreted in accordance with French law, to the extent permitted by applicable mandatory provisions of law.

Any dispute or disagreement concerning the validity, interpretation, execution, and/or breach of the T&Cs will fall under the exclusive jurisdiction of the Commercial Court of Paris, unless otherwise required by applicable mandatory provisions of law.

In compliance with Article R.631-3 of the Consumer Code, the consumer can choose, at their discretion, to refer the issue to (in addition to one of the local competent authorities under the Code of Civil Procedure) the authority of the place where they were staying at the time of accepting the agreement, or the place where the damage occurred.