Cleaning: classic one-off cleaning, cleaning products

Mrs Barnes, Thank you for this detailed feedback on your sessions. Regarding your flooding incident, I am truly sorry to hear of this. I might be best to open a claim file, in case any serious damage happens from that incident.To report your claim, please click on this link: https://survey.zohopublic.com/zs/kjD4eO Your file will then be sent to the Claims Insurance team.You will also find all the conditions for applying Wecasa Insurance in the Help Centre Regarding her payment, you have nothing to worry about. The pros know that we debit you the day after the session, and that their payement arrive either the Monday after of by the end of the month depending of the frequency they picked. If she has an issue with that she can bring it up with us directly. For the wifi I am truly sorry, and you have all the right to refuse her request on the matter. I have reduced the session's time to 3h45min since she left earlier. You price now stands at £74.63. I can confirm I have done the necessary, so that Sylvia is no longer solicited for your bookings. For the quality of the clean, I suggest you file a complaint file with our quality team by leaving her a 1 to 4 start review through your satisfaction survey here I am truly sorry about this disappointing experience. Don't hesitate if you need anything, Have a nice day! ✨

Leeanne (Bickershaw)

Cleaning: classic one-off cleaning, cleaning products

Sylvia was amazing she did a great job was on time and very friendly

Dianne (Hindley Green)

Cleaning: classic regular cleaning, cleaning products

Amazing! Very pleased

Nitesh (Westhoughton)

Cleaning: classic one-off cleaning, cleaning products

Thank you done a great job

Leeanne (Bickershaw)

Cleaning: deep cleaning, cleaning products

Very high standard of cleaning throughout! Definitely saved us a lot of time and effort, well worth the money! Big bonus that Sylvia was lovely too!

Luke (Golborne)