Cleaning: Classic one-off cleaning

Best cleaner I’ve had through Wecasa. She was on time, gave attention to detail and did a perfect job. My shower screen has never looked so clean and shiny!

Yasmin (London)

Cleaning: Classic one-off cleaning

Joy did a great job and left our house very clean!

Alan (Bromley)

Cleaning: Classic regular cleaning

I hate to leave bad reviews and I usually don’t as I don’t like to cause issues for someone’s livelihood. But this clean was very poor. First of all Joy turned up 35 minutes late, no warning. I have a 1 bedroom flat, she was only asked to clean: 1 bathroom (3 metres long, 1.5 metres wide, so a tiny bathroom), 1 bedroom, 1 hallway, 1 living room and 1 kitchen. I booked 3 hours so Joy had time to do a good job, which is generous for a 1 bed flat. Prior to the clean I also messaged Joy a list of what we’d like done, this meant she had something to refer to for ease, didn’t miss anything and could even translate it if needed. She then took 1.5 hours to clean the bathroom, my partner had to ask her to move on because she took unbelievably long. I can’t even justify this for a large bathroom, let alone a tiny one. The only “dirty” part was the tiny square shower, which only the bottom needed scrubbing, otherwise it was at most a total 30 minute job for the entire bathroom if you’re going slow, not as a “professional cleaner”. When I looked at the bathroom she hadn’t even cleaned parts of it. I pre cleaned the toilet bowl, she missed most parts which were in the list. There’s no way she spent this time cleaning the bathroom. She was asked to move onto the rest of the flat, which of course she had to rush since she was late and wasted time. This meant she again missed several parts of the list. I’ve had bad cleaners before but didn’t bother writing a review since it wasn’t awful, just not a pro standard by any means, but this just took the mick. It feels deliberate. Joy also kept asking what to do, and she was let know several times the list was messaged to her (which is evidenced through the app). It’s far easier to stick to a list than constantly ask what to do. I don’t believe we casa vet their cleaners, most don’t do a full professional standard that I’ve had. I will not be using the app again.

Luke (London)

Cleaning: Classic one-off cleaning

Joy did a great job and arrived very promptly and was very polite Thank you so much

Elizabeth (Bromley)