Cleaning: Classic regular cleaning

This was a first clean (2.5 hours booked). Karuna arrived 25 minutes late but did stay for the full time and did communicate she was running late. I gave priorities: kitchen, downstairs toilet, bathroom, floors (vacuum + mop in kitchen), and surfaces in one bedroom as a minimum. Other rooms were optional if time allowed. There were positives. She was polite and open to feedback. Appliance cleaning was thorough and well done. Where things had been cleaned, the standard was fine. However, time management and managing my expectations was an issue. After 2.5 hours, key basics were unfinished, including kitchen worktops and splashbacks, bathroom floor, and all vacuuming. I had to complete parts of the kitchen and vacuum myself. I think this may have been first-visit teething problems, and possibly being too thorough in some areas at the expense of coverage. With clearer room-by-room expectations from me and tighter time management, I think this should improve so I'm looking forward to working with Karuna again next time.

Angharad (Caversham)

Cleaning: Classic one-off cleaning, Cleaning products, Ironing

Sadly the cleaner was very inexperienced. Felt like she had never cleaned before in her life. Cleaning was not thorough at all.

Hamayal (Reading)

Cleaning: Classic regular cleaning

Really disappointed by the service received today. No room has been cleaned properly. Door mats discarded outside in the rain, dolls house broken, rugs not hoovered, cooker top not put back on, bins left in the middle of the floor. I now need to clean/tidy up the cleaners mess!

Maddy (Calcot)

Cleaning: Classic regular cleaning

Absolutely fantastic. She worked really hard, and the flat was spotless when she left.

John (Reading)