Cleaning: Deep cleaning

I am extremely disappointed with my recent deep cleaning booking through the Vcasa app. I booked a 3.5-hour deep cleaning session for my one-bedroom apartment, as the app clearly indicated this would cover all areas, including windows. I was also advised to add an extra 30 minutes for oven cleaning, which I did. Despite this, the service fell far below expectations. After three hours, only half of the kitchen had been cleaned, and even that was done very superficially. Basic tasks were left incomplete, oven utensils were left soaking and not properly put away, and even the exhaust cover was placed in sink not scrubbed and still dirty. Only the front of the stove was cleaned, and I had to repeatedly request further cleaning. The bathroom was not cleaned at all, and I ended up having to clean it myself, along with reorganising the kitchen and finishing multiple tasks that should have been included in a “deep clean.” Even the oven was not properly cleaned despite paying extra time for it. I was told that heavy grease meant the cleaner could not complete the work within the allocated time. However, this raises a serious concern: if 3.5 hours is not sufficient for a one-bedroom apartment deep clean, why does the app suggest that it is? This creates false expectations for customers. I paid £87 for this service, and unfortunately, it feels like a complete waste of money. I could have done a basic clean myself the whole point of booking was to receive a thorough deep clean, which I did not get. Overall, I feel misled and very frustrated. The service needs to be more transparent about what can realistically be achieved within the booked time.

Sana (Leicester)

Cleaning: Classic regular cleaning

Excellent job by Kelly

Ketul (Birstall)

Cleaning: Deep cleaning

Brilliant job and worked super hard for the entire time, house is spotless. Really excellent service from Kelly.

Anna (Leicester)

Cleaning: Classic regular cleaning

Kelly was excellent- so attentive to what I asked, and just a lovely person in general. I would recommend her cleaning skills!

Emily (Leicester)

Cleaning: Deep cleaning, Cleaning products

Kelly did an excellent job, my kitchen in particular is sparkling. She arrived on time and well prepared, and was polite, friendly, and professional. It was a pleasure to meet her and I'd be glad to have her clean again in future

Richard (Leicester)